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PLEASE READ

Please take the time to read all of the below information which outlines our terms and conditions, hot stub safety information and our Equality, Diversity & Inclusion Policy. By booking and staying with us at Mill House Farm indicates that you have read, understand agree to all of the polices outlined below.

TERMS AND CONDITIONS

GUEST NUMBERS

Under no circumstances may more that the declared number of persons stay in the property.  The booking may be revoked (without refund) if this condition is not observed.  The owners reserve the right to revoke (without refund) a booking in the event of unacceptable behaviour or conduct by guest/guests of the property at Mill House Farm Pods. 

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All guests must be a minimum 18 years of age.  We cannot accept children or pets on this site 

 

NOISE POLICY

The location of the site at Mill House Farm Pods is of significant appeal and it is essential guests do not compromise our neighbour’s enjoyment of the desirable environment.  We kindly ask that you respect surrounding neighbours and show particular consideration in the early morning and late evening.  Failure to comply would be deemed unacceptable behaviour. 

 

HOT TUB

It is planned that the hot tub will be available for the exclusive use of Mill House Farm Pods guests.  In the unlikely event the hot tub is closed due to unforeseen circumstances, the owners will not be liable for compensation.  Please ensure the following rules are strictly observed;  

  • Guests are responsible for their own safety – the hot tub is not supervised by the owners. 

  • Guests are required to sign the hot tub disclaimer form and to comply with the hot tub rules, as detailed. 

  •  The use of the hot tub by persons under the age of 18 years is strictly prohibited. 

  • Adults under the influence of alcohol must not supervise the use of the hot tub. 

  • Any evidence of broken glass in the hot tub or around it must be reported without delay. 

  • Users of the hot tub must dry themselves before re-entering the Pod. 

The above rules are intended to ensure the safety of our guests, but any evidence of lack of compliance may result in the closure of the hot tub.  The owner reserves the right to charge guests for any damage to the hot tub equipment and fittings. 

 

 

CARE OF THE PROPERTY

Guests are responsible for taking care of the property during their stay and are accountable for any breakages or damage (at the discretion of the owners), which must be reported prior to departure.  The costs are payable on demand and are not restricted to loss or rental – the owners reserve the right to include consequential and incurred losses. All equipment and contents must be left clean and tidy on departure with the exception of bed linen and towels. 

 

Guests must ensure that the property is not exposed to any increased risk of flooding (e.g., taps left turned on) or fire (the use of candles and fireworks is strictly prohibited.)  If your party is intending to leave the property for a period of time, please ensure all the windows and doors are securely locked.

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Please note that no pets are permitted on this site. 

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The site operates a non-smoking policy – in the event of a breach of this policy, the owner reserves the right to make a charge to cover the cost of cleaning and repairs.  

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A standard charge of £50 will be levied if keys are taken from the property on departure.   

 

RIGHT OF ENTRY

The owners reserve the right to enter the property at any reasonable time for the purpose of emergency repairs should they become necessary.  They will obviously respect your right to privacy and confidentiality and accommodate any reasonable request regarding timing. 

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Guests – individually and collectively – have the responsibility to behave in an acceptable manner.  If the owner has evidence or indication of misconduct, they reserve the right to repossess the property without refund. 

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FARM SAFETY

As we are a working farm, you will regularly see farm machinery using the farm track.  Please take extra care when out and about.  You will also see farm animals around the site. Please do not enter any fields or open any gates as farm animals can be unpredictable.   

Please do not touch or feed any of the animals 

 

DRONES

The flying of drones on the site and around the wider farmstead is strictly prohibited. 

 

COMPLAINTS PROCEEDURE

You must inform the owner immediately of any problems which may arise and every effort will be made to take remedial action as soon as possible.  In the unlikely event of a loss of service, failure of equipment or another unforeseen circumstance, the owners can not be held liable for compensation. 

 

 

LIABILITY

The owners of Mill House Farm Pods shall not be liable for death or any personal injury.  No liability is accepted for any damage, injury, loss, expense (accidental or otherwise) or inconvenience to you or a member of your party.  This policy extends to personal belongings, damage by or to any third party or damage to any motor vehicle or its contents – which may be suffered, incurred, arise out of or in any way connected with the hire of the property at Mill House Farm Pods.  The terms of the contracts (rights of the third party) Act 1999 shall not apply to this contract.  

The floors and steps throughout the property are tile/wood and particular care should be taken to avoid trips, slips and falls. 

 

BOOKING

All payments made to Mill house Farm Pods are non-refundable and non-transferable and once received it is deemed that these Terms and Conditions have been accepted. 

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If any of these Terms and Conditions are contravened, the owners reserve the right to revoke the booking without refund. 

 

DECLARATION 

I am over 18 years of age and I am authorised to sign on behalf of the party detailed above.  I have read and agree that this booking is made according to the booking terms and conditions detailed in this disclaimer form. 

HOT TUB SAFETY POLICY

To ensure the safe and enjoyable use of the hot tub, we request that you read through and adhere to the following: 

  • Persons who are pregnant, have heart disease, diabetes, low or high blood pressure, or any serious illness should not enter the hot tub without prior consultation with their doctor. 

  • People with skin, ear, genital or other body infections, open sores or wounds should not use the hot tub due of the possibility of spreading infection. 

  • The use of the hot tub by persons under the age of 16 is strictly prohibited. 

  • The heat of the hot tub water speeds up the effects of alcohol and can cause sleepiness, dizziness and unconsciousness.  Do not use whilst/after drinking alcohol. 

  • Never use the hot tub whilst using or after using narcotics or other drugs that may cause sleepiness, drowsiness or raise/lower blood pressure. 

  • The water will be kept at a temperature of 37oC (please do not attempt to adjust this).  You are advised to limit the time spent in the hot tub to a maximum of 1 hour per session. 

  • At times, the water may appear a little discoloured and slight staining may be visible on the hot tub carcass.  This is due to the water being drawn from our on site bore hole and is high in natural minerals 

  • Our water is tested annually by the local Environmental Health Service and we test the tub water daily to ensure correct water balance and sanitisation. 

  • Please do not use the hot tub whilst wearing fake tan or any other lotions/creams. 

  • Shower with soap and water before and after using the hot tub.  Showering before use washes away many of the common skin bacteria and removes lotions, creams, fake tan etc. which reduce the effectiveness of the spa sanitiser which disinfects the water. 

  • Do not immerse your head in the hot tub water.  This increases the risk of infection and can heighten the dangers of drowning due to the suction below the water line. 

  • Please make sure that the hot tub cover is replaced and secured when the hot tub is not in use.  

  • Never use the hot tub alone. 

  • A maximum of 2 people should use the hot tub at any one time.  Care should be taken that water doesn’t leave the hot tub, as if the water level drops, it may cause the pumps to run dry and break the hot tub.  If this happens at any time the owners should be informed immediately on 07385 216694 so the tub can be re filled and   re-balanced.  Under no circumstances should the tub be used until this has been done. 

  • Avoid using the hot tub immediately after a heavy meal. 

  • Take care when entering and leaving the hot tub.  When leaving the tub, leg muscles may be relaxed enough to make you unsteady. 

  • Avoid entering the hot tub water immediately after exercising as the water temperature can affect the heart rate. 

  • Never use glass near/in the hot tub as broken glass can cause a risk to people in barefoot and is very difficult to see within the hot tub water. 

  • Take care on the steps by the hot tub as water from the tub can cause it to be slippery. 

  • Do not use any electrical appliances near/in the hot tub. 

  • If any allergic reaction occurs, leave the hot tub and rinse off in the shower.  If the reaction persists, please contact a doctor. 

  • If any fault or damage occurs with the hot tub, please contact the owners on 07385 216694   immediately. 

  • Do not turn the hot tub isolation switch off except in an emergency as the hot tub power needs to be turned on to carry out the cleaning cycles. 

  • Ensure no contaminants i.e.  bubble bath, alcohol, oils etc are placed in the water as this can upset the chemical balance of the water and can result in allergic reactions. 

  • Our staff are BISHTA trained in safe water management. 

 

I/we have read this document and understand what it says and I/we promise to follow the rules of safety and to take responsibility to ensure that all members of our group also abide by these rules 

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IMPORTANT: If the hot tub needs to be shut down due to misuse or rebalanced due to water loss it will incur a £75.00 charge to refill/rebalance it. 

   

PLEASE NOTE: To comply with HSE REGULATIONS the hot tub water is checked regularly so please ensure the hot tub is not in use before 9am  If it is necessary to test again later in the day, this will be arranged at a mutually convenient time.                                               

Equality, Diversity & Inclusion Policy

Mill House Farm Pods is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

 

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

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The organisation – in providing goods and/or services and/or facilities – is also committed against unlawful discrimination of customers or the public.

 

Our policy’s purpose

This policy’s purpose is to:

  1. Provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time.

  2. Not unlawfully discriminate because of the Equality Act 2010 protected characteristics of:

    • age

    • disability

    • gender reassignment

    • marriage or civil partnership

    • pregnancy and maternity

    • race (including colour, nationality and ethnic or national origin)

    • religion or belief

    • sex

    • sexual orientation

  3. Oppose and avoid all forms of unlawful discrimination. This includes in:

    • pay and benefits

    • terms and conditions of employment

    • dealing with grievances and discipline

    • dismissal

    • redundancy

    • leave for parents

    • request for flexible working

    • selection for employment, promotion, training or other developmental opportunities

 

Our commitments

  • Encourage equality, diversity and inclusion in the workplace as they are good practice and make business sense

  • Create a working environment free of bullying, harassment, victimisation and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued.

 

This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity and inclusion policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation and unlawful discrimination.

 

All staff should understand they, as well as their employer, can be held liable for acts of bullying, harassment, victimisation and unlawful discrimination, in the course of their employment, against fellow employees, customers, suppliers and the public.

  • Take seriously complaints of bullying, harassment, victimisation and unlawful discrimination by fellow employees, customers, suppliers, visitors, the public and any others in the course of the organisation’s work activities.

 

Such acts will be dealt with as misconduct under the organisation’s grievance and/or disciplinary procedures, and appropriate action will be taken. Particularly serious complaints could amount to gross misconduct and lead to dismissal without notice.

 

Further, sexual harassment may amount to both an employment rights matter and a criminal matter, such as in sexual assault allegations. In addition, harassment under the Protection from Harassment Act 1997 — which is not limited to circumstances where harassment relates to a protected characteristic — is a criminal offence.

  • Make opportunities for training, development and progress available to all staff, who will be helped and encouraged to develop their full potential, so their talents and resources can be fully utilised to maximise the efficiency of the organisation.

  • Make decisions concerning staff being based on merit (apart from in any necessary and limited exemptions and exceptions allowed under the Equality Act).

  • Review employment practices and procedures when necessary to ensure fairness, and also update them and the policy to take account of changes in the law.

  1. Monitor the make-up of the workforce regarding information such as age, sex, ethnic background, sexual orientation, religion or belief, and disability in encouraging equality, diversity and inclusion, and in meeting the aims and commitments set out in the equality, diversity and inclusion policy.

 

Monitoring will also include assessing how the equality, diversity and inclusion policy, and any supporting action plan, are working in practice, reviewing them annually, and considering and taking action to address any issues.

 

Agreement to follow this policy

The equality, diversity and inclusion policy is fully supported by senior management and has been agreed with existing employees and partners.

 

Our disciplinary and grievance procedures

Details of the organisation’s grievance and disciplinary policies and procedures follow standard procedures. This includes with whom an employee should raise a grievance — usually their line manager.

 

Use of the organisation’s grievance or disciplinary procedures does not affect an employee’s right to make a claim to an employment tribunal within three months of the alleged discrimination.

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